Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, contact us at hello@vedawild.com. Returns must be sent to:

VedaWild  
Samal House, 1 Langley Close  
Romford, Essex, RM3 8XB  

You are responsible for organising and tracking your return. Items sent back without requesting a return first will not be accepted.

Damages and issues  
Please inspect your order upon receipt and contact us immediately if your item is defective, damaged, or incorrect so we can resolve the issue.

Exceptions / non-returnable items  
We do not accept returns for:
- Perishable goods (food, flowers, plants)  
- Custom or personalised products  
- Personal care goods  
- Hazardous materials  
- Sale items or gift cards  

Exchanges  
To exchange an item, return your original item first. Once accepted, place a new order.

European Union 14-day cooling-off period  
If your order is shipped into the EU, you have the right to cancel or return your order within 14 days for any reason. Items must be unused and in original packaging.

Refunds  
We will notify you once we’ve received and inspected your return. If approved, refunds are processed to your original payment method within 10 business days. Processing times may vary depending on your bank.

If more than 15 business days have passed since approval, contact us at hello@vedawild.com.